Camera and microphone
Our platform works with most of laptop built-in cameras and webcams.
When you want to use more advanced or professional camera you may need installing additional software or hardware and if you still have problems with enabling
your external devices contact our Support Team.
You can read here how to enable camera and microphone in the particular internet
browsers.
1. If the tester was not successful, then contact your IT team and follow these steps to correct the issue:
a. Make sure that port 443 is open
b. Make sure the provided ips are white labeled: https://ip-ranges.amazonaws.com/ip-ranges.json
2. Settings have been optimized under step 1, please run Connection Tester (step 1) again. If results are still not successful, please go to step 3.
3. Contact our Support Team with the following information:
a. What traffic are you allowing via port 443?
b. Did your IT team whitelist ip addresses suggested in step 1b?
c. Did you use Chrome? Is it restricted in anyway by your IT team?
Please send responses or questions to our Support Team via support@virtualevent.ro.