Your connection is not working?
Please try the steps below:If you work in a restricted environment:
1. Allow for WWW traffic using the Secure HTTP (HTTPS) protocol.
2. Allow for TCP connection (secured with TLS) on port 443. This connection is used for: conference communication servers, chat transitions etc.
3. Allow for UDP connection (secured with TLS) on ports 443, 3478, 5349 This connection is used for: multimedia streaming (including audio and video). If for some reason UDP in your network is not available, VirtualEvent will transport data over TCP (port 443), however this approach is less efficient than using UDP which we recommend.
4. Activate white label for virtualevent.ro (used for platform), embed.archiebot.com (used for java scripts and av streams) and vimeo.com (stream backup) in your corporate network.
If none of the above works, you can also try:
1. If you use a VPN connection, temporarily disable it and try testing the connection again. If everything checks ok, please contact your IT support and send them this document.
2. Temporarily disable your firewall and try testing the connection again. If everything checks ok, make sure the required ports are open in your firewall.
If none of the above steps work, please contact your IT support and send them the link to this page.